Frequently Asked Questions

CodeRED is an emergency notification service that allows emergency officials to notify residents and businesses by telephone, cell phone, text message, email and social media regarding time-sensitive general and emergency notifications. Only authorized officials have access to the CodeRED system.

Any message regarding the safety, property or welfare of the community will be disseminated using the CodeRED system. These may include Amber Alerts, Severe Thunderstorm, Tornado, Flash Flood, Winter Weather/Blizzard WARNINGS, notifications of hazardous traffic or road conditions, boil water advisories or evacuation notices.

This system is an enhancement to existing means of communication and is meant to supplement current or past systems used for mass notification.

Yes. Fill out the CodeRED registration form but be sure to select the “This address is business” option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a procedure for distributing the CodeRED message to their workforce.

After you submit the initial registration form, you may start the registration process again and submit more numbers for the same address.

A CodeRED Emergency message will have a caller ID of 866-419-5000. A CodeRED General message will have a caller ID 855-969-4636. We suggest you program both numbers in your cell phone as a “new contact” and use “CodeRED Emergency” and “CodeRED General” as the contact name. If you need to replay the emergency notification message again, simply dial the number and you will be able to hear the message again.

Listen carefully to the entire message. You will have the option to repeat the message by pressing any key. Do not call 911 for further information unless directed to do so or if you need immediate aid from the police or fire department.

Make sure you have at least 1 working corded telephone – and be sure to turn the ringer on. The CodeRED sign-up form allows you to indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Both primary and alternate phone numbers will be contacted when a notification is sent.

Yes, the CodeRED system will leave a message on a machine or on voice mail. The CodeRED system will leave the entire message in one pass.

If the line is busy, CodeRED will try 2 more times to connect.

If your contact information has changed and you have not registered your new information. If you have only cordless phones in your residence, the power is out and you did not register an alternate phone number. If your line is busy for an extended time and your calls do not forward to voice mail or an answering machine. If you have a privacy manager on your main phone and you did not register an alternate phone number.

Grand Traverse County Emergency Management will receive a report of undelivered calls and can instruct the CodeRED system to begin another round of calls to busy numbers. It is best to have an alternate phone number in the calling database for these situations.