Inmate Visitation

Inmate visitation at the Grand Traverse County Jail is facilitated through video visitation technology provided by Combined Public Communication (CPC).  Visitation is a privilege and may be denied, limited, suspended or terminated when visitation rules are not followed by public users or inmates.

Onsite Free Video Visitation - To ensure that inmates stay connected with friends and family with a no cost option, you may visit an inmate using our video visitation kiosks in our jail lobby.  Free visits are limited to 30 minutes in duration once a week.  Lobby visitation is permitted 8am - 4pm, Sunday - Saturday (excluding holidays).

Remote Video Visitation - This option allows you to connect with inmates from anywhere, using just a computer, tablet, or mobile device.  Each visitor is allowed unlimited remote visitation at a rate of $0.20 per minute. Remote visitation sessions are limited to 20 minutes in duration and may be scheduled between 8am and 9pm Sunday - Saturday.  Minimum purchase required and fees apply.

Video Visit Kiosk

SCHEDULING VIDEO VISITS

Scheduling from a Personal Computer

You will need a computer or internet enabled mobile device with a speaker, camera, and high-speed internet.

Windows & Mac Computers: Please use Chrome Browser

  1. Visit www.inmatesales.com to set up an account or schedule a visit
  2. Create or login to your InmateSales account
  3. Select New Purchase $
  4. Choose your facility and a product (remote or onsite visit)
  5. Enter personal information
  6. Purchase minute
  7. Schedule visit
  8. For First Time Visitors: Click request access and select facility and inmates name and search.
  9. Select inmate in list provided and click next
  10. Agree to terms and conditions and click next
  11. Upload picture and hit save, upload ID and hit save and click next

Scheduling from a Mobile Device

To visit with a Mobile Device, download the app, login and visit

  • Apple Mobile Devices (iPhone & iPad): Please use Inmate Sales App in the App store.  Download HERE
  • Android Mobile Devices: Please use Chrome Browser or use Inmate Sales App in Google Play Store.  Download HERE

Download Video Visitation Guide HERE.

VISITATION RULES AND RESTRICTIONS

  • Visitors must apply and be approved as a user by the facility prior to any form of visitation or communication with incarcerated individuals. Proper state or government issued photo identification along with a current photo must be provided during the application process.
  • No personal contact visits are permitted. All visits will be conducted by video. 
  • Proper clothing and attire are required for all video visitations. Visitors of all ages must be completely clothed. The following is prohibited; Low-cut blouses, tank tops, short dresses, hats, bathing suits, undergarments, provocative dress or any other forms of dress that jail staff deems inappropriate.
  • Visitors under the age of 17 must be accompanied by an adult and always monitored for both on-site and remote visitation.
  • Any lewd, profane, sexual, or other inappropriate behavior shall result in loss of visitation privileges for the visitor and/or incarcerated individual. 
  • Conditions set forth in no contact orders and/or other court orders shall be adhered to when using the communication system. Violations may be reported to appropriate courts.
  • On-site and remote visits are recorded and subject to monitoring by jail staff. By engaging in a video visitation, you consent to the recording and monitoring. The Grand Traverse County Sheriff’s Office and Combined Public Communication Service provider shall not be liable for the unauthorized use or disclosure of recorded visitations.