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IT & Telecommunications

The Information Technology (IT) Department delivers information system services to departments within the County and City. IT provides support in the areas of business analysis, project development, systems implementation, network administration, operations, telecommunications, and education.

Mission Statement

The IT team strives to be a dynamic group that embraces technology and is committed to providing information systems expertise and support in a prompt and efficient manner.

Services Performed by IT

Business Analysis: Assist departments with analysis of business functions for integration with information systems
Project Development: Develop and implement new systems to support efficient and effective management processes
Systems Maintenance: Provide enhancements and expanded services for existing programs
Education: Educate departmental users on both hardware and software throughout the City and County
Operations: Maintain effective and efficient operations services to support daily functions of the City and County
Technical Support: Liaison for vendor purchased software
Technical consultation
Computer setup and diagnosis of both hardware and software problems
Cost Allocation: Maintain an accurate and fair system for allocation of IT costs to user departments
Administration: Perform the general administrative responsibilities necessary for effective management of IT functions

Services Performed by Telecommunications

Service and Support: We provide service and support for telephones, cellular service, and data/voice network wiring for the County of Grand Traverse and the City of Traverse City.

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